Support

Help with Sotto for Mac, iPhone and iPad

Still stuck after reading this page? Email open.neural.node@gmail.com and include your device and macOS or iOS version. We usually reply within two working days.

Getting started on Mac

1. Open Sotto. The prompter appears under the notch (or at the top centre on Macs without one), and an icon appears in the menu bar.
2. Choose Edit Scripts… from the menu bar icon to write, paste or import a script.
3. Press ⌃⌥ Space to play and pause from any app. Hover over the prompter for controls, or scroll on it to move through the script.

Keyboard shortcuts (Mac)

• ⌃⌥ Space play / pause
• ⌃⌥ ↑ ⌃⌥ ↓ scroll back / forward
• ⌃⌥ ← ⌃⌥ → slower / faster
• ⌃⌥ R back to start · ⌃⌥ H show / hide the prompter

Voice pacing doesn't move the script

• Mac mini, Mac Studio or Mac Pro: these have no built-in microphone. In Sotto's settings, under Voice, choose your webcam's or headset's microphone.
• Check that Sotto is allowed to use the microphone: System Settings → Privacy & Security → Microphone (Mac), or Settings → Sotto (iPhone).
• Raise Sensitivity if you speak softly. Lower it if the script moves when you're silent in a noisy room.
• Watch the mic meter in settings: it should jump when you talk.

The iPhone remote can't find my Mac

• Make sure Sotto is open on the Mac and both devices are on the same Wi-Fi network (or have Bluetooth on).
• Allow Local Network access: System Settings → Privacy & Security → Local Network on the Mac, and Settings → Sotto on iPhone.
• Enter the 4-digit pairing code shown in Sotto's menu bar item on the Mac.

Is the prompter visible when I share my screen?

Sotto marks its prompter as a private window, which asks macOS to leave it out of screen sharing and screen recordings. Before launch we'll list which meeting and recording apps we've tested it with.

Moving scripts between devices

Scripts are stored only on the device where you wrote them. To move one, use Share (or copy and paste), or send it from your iPhone to your Mac with the remote's Send script button. On iPhone you can also import .txt files from Files.

Refunds

Purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com.

Contact

Email open.neural.node@gmail.com. Please don't send scripts that contain anything sensitive.